Know Your Rights
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.
If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Want more information on your rights? To make an appointment, call us at 407-483-4377 or make an appointment online!
Know Your Rights
My parents were visiting from out of state and helped me find Elite for a diagnostic 2nd opinion on repairs. Elite Auto Service was very professional and helpful. They explained the findings and gave us several options. When we chose to do some of the work, they were very helpful in choosing what needed immediate attention and what could wait. They completed the work on time and treated us as if we had been long-time patrons. I will definitely use them for all future work on my car.
Great service. Fast and friendly.
Honest and Fair Auto RepairI found myself 1000 miles from home with a puddle of oil underneath my vehicle. I had no idea what the problem was and even less of an idea of who to turn to to fix it. Good mechanics are hard to find. Elite Auto Repair had a well done website so I decided to take my chances and make an appointment. At 8 AM today I arrived, full of anxiety and not knowing what to expect. The mechanic put my vehicle right up on the lift and found the problem to be a damaged oil plug which he ordered from their parts supplier. The owner, Jose Pichardo, told me he would have to drain and replace the oil to fix the problem and it would take about 2 hours for the part to arrive. Then he wrote up my estimate: $84.00. I thought this was more than fair since I had paid almost that much for synthetic oil changes at the dealership. Fifteen minutes later, Jose tells me my vehicle is ready. It turns out the I only needed the gasket under the plug, not the plug itself! He then presented me with a bill for $64.00 for the oil change. It's just great to find an honest repair shop in a city away from home. I highly recommend Elite Auto Repair and Jose Pichardo.
Friendly StaffGreat work and very friendly
Great PricesGreat mechanic shop. This place handles all our Land Rovers needs and they take good care of us price wise as well. Great shop!
Amazing ServiceI'm really surprised by the negative review this company received. My daughter moved to Florida recently for work, she is 23 and down there by herself (from Illinois). When her vehicle started acting up she took it to Elite. They were able to help her without any run around. Diagnosed the transmission problem (computer related). The vehicle began acting up several weeks later, I contacted Jonathan (manager) who was extremely helpful, even remembered my daughter. He arranged to have the vehicle towed to the shop, explained the problem and is fixing it at a fair price. (This wasn't due to their work, it was a "one thing led to another situation). I'm VERY impressed with their customer service, which isn't easy to find these days!! Definitely recommend them for auto repairs.